Ahmed Bassam

Project Manager

Managed projects within Tafaseel Group Holding, driving successful execution and delivery. Led cross-functional teams to achieve project goals, resulting in a 15% reduction in project completion time. Implemented project management best practices, improving efficiency and stakeholder satisfaction.

• Developed and implemented a comprehensive business strategy that successfully expanded market share. • Led a team of 30 employees, fostering a high-performance culture and significantly improving team productivity. • Managed the country budget, ensuring cost-effective operations while consistently meeting financial targets. • Conducted market analysis to identify growth opportunities, driving revenue growth in [Bahrain market/region]. • Strengthening relationships with key stakeholders, enhancing brand presence and customer loyalty.

• Developed and implemented a comprehensive business strategy that successfully expanded market share.
• Led a team of 30 employees, fostering a high-performance culture and significantly improving team productivity.
• Managed the country budget, ensuring cost-effective operations while consistently meeting financial targets.
• Conducted market analysis to identify growth opportunities, driving revenue growth in [Bahrain market/region].
• Strengthening relationships with key stakeholders, enhancing brand presence and customer loyalty.

• Managing one of the company's largest facilities in Ajman, • Ensuring that all equipment, systems, and structures within the facility are properly maintained and repaired as needed. • Manage the facility's budget and expenses, including identifying cost-saving opportunities and negotiating contracts with vendors, Plan and optimize the use of available space to meet the needs of the organization. • Coordinate office relocations, renovations, and expansions, including furniture procurement and space layout design. Manage relationships with service providers, address issues, and seek opportunities for cost savings.

• Managing one of the company's largest facilities in Ajman,
• Ensuring that all equipment, systems, and structures within the facility are properly maintained and repaired as needed.
• Manage the facility's budget and expenses, including identifying cost-saving opportunities and negotiating contracts with vendors, Plan and optimize the use of available space to meet the needs of the organization.
• Coordinate office relocations, renovations, and expansions, including furniture procurement and space layout design. Manage relationships with service providers, address issues, and seek opportunities for cost savings.

• overseeing and managing the operational activities within a Business Process Outsourcing (BPO) service environment. • leading a team, optimizing operational efficiency, ensuring client satisfaction, and fostering a positive work environment. • Developing objectives and strategies for the managed projects • Driving growth across all projects • Ensuring compliance of all functions and projects to the Global star Rating metrics for services and the government standard. • Conducting staff performance reviews, assessing needs, benefit analysis and other operational strategy assessments. • Maintaining consistent professional improvement throughout the company projects and providing workshops, tracking call center trends and active participation in team projects. • Conducting effective resource planning to maximize the productivity of resources. • Ensuring that the contractual the targeted contact centers KPIs and metrics are meet and exceeded the client’s satisfaction. • successfully achieved a remarkable milestone: a 5-star rating in the global star rating system for our client Free zone of Ajman, UAE

• overseeing and managing the operational activities within a Business Process Outsourcing (BPO) service environment.
• leading a team, optimizing operational efficiency, ensuring client satisfaction, and fostering a positive work environment.
• Developing objectives and strategies for the managed projects
• Driving growth across all projects
• Ensuring compliance of all functions and projects to the Global star Rating metrics for services and the government standard.

• Supervised a team of 7 Agents and monitored daily operations, inbound/outbound. • Ensuring that the immediate operational needs of staff and customers are properly addressed. • Ensure achieving agreed KPI. • Provide monthly / weekly operational reports. • Managing the workflow of the employees, creating team schedules and delegating tasks • Assessing the work performance of the employees and identifying areas that need improvement. • Training and onboarding new hires to make sure they understand their roles. • Evaluate recorded inbound calls, outbound calls, emails, and chats to ensure that proper steps were taken. • Achieve pre-determined performance targets on a weekly and monthly basis. • Provided weekly and monthly feedback to the contact center agents, also provide the daily reminders and updates on product knowledge and critical quality related errors.

• Supervised a team of 7 Agents and monitored daily operations, inbound/outbound.
• Ensuring that the immediate operational needs of staff and customers are properly addressed.
• Ensure achieving agreed KPI.
• Provide monthly / weekly operational reports.
• Managing the workflow of the employees, creating team schedules and delegating tasks

• setting clear goals and objectives for the team, outlining how these goals will be achieved, and ensuring that team members are aware of their individual responsibilities. • monitor the performance of individual team members, provide feedback, and implement strategies to improve performance. • provide coaching and mentoring to team members, helping them to develop their skills and abilities and supporting their career development. • providing regular updates on progress, addressing concerns and issues, and ensuring that team members are informed about relevant developments. • manage resources effectively, including budgets, equipment, and materials, ensuring that they are used efficiently and effectively to achieve team goals.

• setting clear goals and objectives for the team, outlining how these goals will be achieved, and ensuring that team members are aware of their individual responsibilities.
• monitor the performance of individual team members, provide feedback, and implement strategies to improve performance.
• provide coaching and mentoring to team members, helping them to develop their skills and abilities and supporting their career development.
• providing regular updates on progress, addressing concerns and issues, and ensuring that team members are informed about relevant developments.
• manage resources effectively, including budgets, equipment, and materials, ensuring that they are used efficiently and effectively to achieve team goals.

• Handled all inquiries related to People of Determinations, Marriage Services, Social subsidy Services, Productive Family Services, Civil Institutions services, Senior Emiratis Services through (Inbound, Outbound, Chat) • Handled inbound & Outbounds calls for all related emergencies, suggestions, complaints.

• Handled all inquiries related to People of Determinations, Marriage Services, Social subsidy Services, Productive Family Services, Civil Institutions services, Senior Emiratis Services through (Inbound, Outbound, Chat)
• Handled inbound & Outbounds calls for all related emergencies, suggestions, complaints.

• Handled all inquiries related to People of Determinations, Marriage Services, Social subsidy Services, Productive Family Services, Civil Institutions services, Senior Emiratis Services through (Inbound, Outbound, Chat) • Handled inbound & Outbounds calls for all related emergencies, suggestions, complaints.

• Handled all inquiries related to People of Determinations, Marriage Services, Social subsidy Services, Productive Family Services, Civil Institutions services, Senior Emiratis Services through (Inbound, Outbound, Chat)
• Handled inbound & Outbounds calls for all related emergencies, suggestions, complaints.

ILETS & City and guid